Company: Barton Malow Holdings

Job Location: Southfield, MI

Position: Technology Implementation Manager

REQ ID: 11142

The Technology Implementation Manager position requires specialized knowledge of enterprise and project specific solutions and other emerging or interconnected programs. Exposure to previous construction roles is necessary. This job requires strong communication and customer service skills. Team member will develop, test, and implement solution software. They will support project teams, create, and deliver training plans for all stakeholders which may include partners and customers. This role will develop an understanding of Business Transformation processes and related department protocols. 

KEY JOB RESPONSIBILITIES*:  

• Participates in the creation and delivery of training internally & externally for enterprise and project solutions. Helps to develop subject matter experts throughout the business. This includes preparing and delivering presentations for a variety of audiences.   

• Provides technical support including tracking and resolving project issues. Responsible for managing and ensuring proper framework to enable customers to submit problems and suggest enhancements. Executes solution start-up processes. 

• Participates and helps maintain documentation including, but not limited to, Standard Work Instructions, Dirt content, and related training manuals. 

• Participates in the overall development, testing, and implementation lifecycle of solutions which may include drafting requirements, beta testing, user acceptance testing, release management, analyzing outcomes and supporting user adoption. Assists with tracking KPI’s and coordinating resources. 

• Participates in cross team collaboration within Business Transformation, L&D, VDC, and other interconnected departments. This may include cross functional training and support. 

• Participates in vendor management to resolve issues and improve software functionality. Assists in communicating the software roadmap and updating plans throughout the company in proper channels. Actively contributes to building a partnership with the vendor. May be exposed to contract terms, negotiations, and cost.  

REQUIRED KNOWLEDGE, EDUCATION, EXPERIENCE, SKILLS, AND ABILITIES:     

• Minimum of five years' experience in related roles 

• Experience executing and training construction management and/or accounting processes. 

• Ability to learn technology while finding new efficiencies and effective project solutions. 

• Interprets customers’ (internal & external) needs and helps them succeed. Ability to guide discussions about technical processes & functionalities with individuals with less knowledge about the subject which requires a high level of curiosity, flexibility, patience, and empathy.